Return

Return Policy at Original Shoes Store

We want you to be completely satisfied with your purchase. If for any reason you need to return your item, please follow the guidelines below:

1. Return Timeframe

  • You have 14-30 days from the date of receiving your order to initiate a return.
  • Items returned outside this period will not be eligible for a refund or exchange.

2. Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, unworn, and in resellable condition.
  • The product must be in its original packaging, including any boxes, dust bags, tags, or accessories.
  • Sale items or customized products may not be eligible for return.

3. Return Process

To return an item:

  1. Contact Customer Service: Please reach out to our customer service team via email or phone to request a return authorization.
  2. Provide Order Details: Share your order number and the reason for the return.
  3. Return Shipping: After receiving a return authorization, you will be provided with instructions on how to return the item. Return shipping costs may apply, depending on the reason for return.

4. Refund Process

  • Once the returned item is received and inspected, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method.
  • Please allow 5-10 business days for the refund to be processed, depending on your payment provider.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service immediately. We will arrange for a return or exchange at no additional cost to you.

Important Notes

  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
  • We are not responsible for any shipping delays or damages caused during the return shipping process.
  • We reserve the right to reject any returns that do not meet the above criteria.

For further assistance or questions, please feel free to contact our customer service team. Thank you for shopping with Original Shoes Store!